All user configurations and other data are removed. The Premium license key is backed up and reinstated. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.The Advanced menu page contains four categories: Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. I can supply by PM or email the date of purchase of MBAM, the License ID, the License Key and my full name, address and whatever other information you need.ĭouble-click mb-support-X.X.X.XXXX.exe to run the program I need help being able to get into my account, remove the 3 dates that keep changing that says MBAM was activated and get this one working. I now have 5 verification codes emails sent to my email address and every time i either copy and paste or type in the code that was sent, I get Verification code is incorrect. Today I am not able to get into my account. Since then every few days or up to 2 weeks my MBAM loses it license so I open the account, click on Activate license, sign in with my License ID and License key and am told I've reached the device limit so I click on Open My account. I did download and install v 4.3 on May 12 then updated it to 4.5.9 which was current then. The computer in question is running a 32 bit version of Windows 7 and reverts my lifetime license to free and disables the 4 protection modules. (I have 5 lifetime licenses running on different devices the other 4 have no issues). I've had this issue with 1 computer since May 7th. Endpoint Detection & Response for Serversįirst I can not run the tool, so no point in asking.
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